Privacy Policy

We collect information you provide directly to us, including when you:

• Submit our contact form (name, email address, phone number, service of interest, and message)
• Call, text, or email us directly
• Share insurance details with us to help verify your benefits for lactation support

We do not collect payment or financial account information through this website.

We use Vercel Analytics, a privacy-friendly analytics service, to understand how visitors use our site. This tool does not use cookies and does not collect personally identifiable information — it only reports aggregate, anonymized data such as page views and general visit trends.

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide lactation consulting and breastfeeding support services
• Verify insurance coverage and benefits when you ask us to
• Improve our website and the services we offer

We do not sell, rent, or trade your personal information. We share information only with service providers who help us operate (such as our website host and communication tools), or with insurance payers when you ask us to verify your benefits. We may also disclose information if required to do so by law.

We take reasonable measures to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain the personal information you provide for as long as needed to respond to your inquiry, provide services, and meet any recordkeeping or legal obligations that apply to our practice.

You may contact us at any time to ask what information we have about you, to request a correction, or to request that we delete it, subject to any recordkeeping requirements we are obligated to follow.

This website is intended for use by parents and caregivers. We do not knowingly collect personal information directly from children.

Our site may link to third-party sites, such as our Facebook page. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy, please reach out:

• Gentle Journey Lactation Consulting
• 423-403-4747
• pynne@mygentlejourney.com
• Huntsville, AL